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Self Exclusion Policy

  1. What is Self-Exclusion?

    If you feel you are at risk of developing a gambling problem or currently have a gambling problem, we offer our Self Exclusion program which you can use to prevent yourself gambling for a specified period of 6 months, 1 year or 5 years.

    If you wish to restrict or stop play for other reasons or timeframes, see our Take A Break and Limit Setting Features.

    Our Live Help support are available 24/7 to discuss these options with you and help you to find further help and information.

  2. What happens when you self-exclude?

    Once self-excluded you will be immediately logged out of the site and will not be able to log in or use your account, or re-open it for any reason. We will do all we can to detect and close any new accounts you may open. We will remove you from all marketing databases and you will not receive any form of promotional emails. Any real money balance will be returned on request.

  3. How to self-exclude

    You can request self-exclusion by emailing [email protected] or by contacting the 24/7 Live help support providing your login name and registered email address.

    Once it has been established you wish to self-exclude, the staff will email you to confirm your request to self-exclude for the chosen period of 6 months, 1 year or 5 years, which is irrevocable, and they will confirm that by requesting self-exclusion you are deemed to accept the Terms and Conditions set out in this link. They will provide you with links to resources and where to get help.

    Any reinstatement request after the expiry of the self-exclusion period would need to be actively requested by you by emailing [email protected] or by contacting the 24/7 Live help support.

  4. Next Steps

    After taking the step of self-exclusion, we recommend that you uninstall/delete all apps and downloads and notifications. You may also wish to install software which blocks access to gambling websites, click here for more information: betblocker.org

    We encourage you to visit the Responsible Gambling Council website for helpful advice on the following link: https://responsiblegambling.org/